Terms of Service | Ossett Laser Clinic

Terms & Privacy

Set out below are the terms on which Ossett Laser Clinic provides service to its clients. Please ensure that you have read and fully understood them before booking any treatment.

REFUND POLICY

Please note that we do not offer refunds on any treatments received or products used. However, if you change your mind about a purchased treatment within 14 days and no sessions have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical record report from your doctor. The unredeemed sessions will be refunded proportionally.

CANCELLATION POLICY

A session will be redeemed, or a charge will be applicable for candidates who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:

If you give 48 hours notice, no penalty will be incurred
If you cancel less than 48 hours or do not show up for your booked appointment, then you will lose that session.
If you have booked an unlimited treatments over 12 months package and you repeatedly fail to attend appointments or not give 48hrs notice priory to changing your appointment, we reserve the right to cancel all future treatments without refund.

SPECIAL CONDITIONS

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, or are you are pregnant.

PAYMENT POLICY

Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via instalments to avoid cancellation of your treatments. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at correct intervals. We accept all major credit and debit cards, cash or bank transfers.

PRACTITIONERS

While we will make every effort to meet your request, we cannot guarantee a specific practitioner. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.

MAKE UP

Please be advised that make-up, deodorant, perfume, and oil-based products must be removed prior to any laser treatments. Practitioners will cleanse the area. However, we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

LIABILITY POLICY

Ossett Laser Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Ossett Laser Clinic regarding the care of a treated area.

COMPLAINT POLICY

We aim to provide the best possible service and care to you when delivering a consultation or treatment.

In the event that you are unhappy with any aspect of the service provided, you contact us at Admin@ossettlaserclinic.com

Our Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies?

Here at Enhance & Pamper we take your privacy seriously, as such we only use essential cookies. For more information on the cookies we may use please visit https://support.wix.com/en/article/cookies-and-your-wix-site

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at admin@enhanceandpamper.com or write to us at:

Enhance & Pamper Ltd

45 Kingfisher Way,

Dewsbury,

WF12 7DN

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Ossett Laser Hair Removal Clinic / Enhance & Pamper Ltd